My Statement - 23rd April 2025

As many of my clients/followers who have supported me over the years will know, I have struggled with my business and social media presence recently with 2025 being especially challenging.

The delays my clients have experienced lately when ordering readings from me aren't fair.
I have fallen short of the usual standard of service I provide, and I do accept responsibility for this. I thought it is now time to share a public post addressing this, and giving some explanation as to why things have been as they have recently.
Please note, this is not intended to be a justification - simply an explanation alongside full admittance that things could have been done better on my end and that I do acknowledge having let many down at times.

Many of you will recall me mentioning that there has been a stressful situation that has been ongoing but that I haven't been able to disclose details around this - I now am able to do so, though the stress has been no less. The stress has become tenfold in recent months.
I lost over £30,000 of my life savings back in 2021 to what I now understand to be a scam company who was supposed to create an app for this very business. Since 2022 I have endured damages to my website, sexually inappropriate emails from the company's lawyer, threats of withholding products unless I sign an NDA, attacks on my mental health sent directly to my own solicitor, threats of finding my home address, threats of legal action, threats of imprisonment, and a hell of a lot more. It's been awful. Since early 2023 I have been committed to publicising this and finding other victims as I suspected there were more. I was right; victims started contacting me and sharing their ordeals and asking for advice. It has been harrowing. Life savings gone, marriages ruined, homes lost, businesses collapsed, and more. Victims spanned the UK, USA, Canada, and more. It has been emotional hell hearing this all. I tried numerous avenues such as reporting to the police, taking to politicians etc with little luck. I finally spoke with a high profile BBC journalist in December 2023 and have been in contact with them ever since, as they took my research and findings and began an investigation. Only last week was the first article of hopefully many published on the BBC News website. However, I was served legal papers here in my home town back in March from this company in an attempt to silence me. The court case is ongoing, so I can't give a lot of detail around this. I can say it is utter hell though. And destroying my business and finances all the while. This situation has been a major factor in my difficulty focusing on the business - that's not to say it's ok that my clients experienced delays and poor service. Absolutely not. As always, this is only an explanation, not an excuse or justification. I committed to exposing this fraud scheme and felt I needed to help and support the victims I found. I knew from the start there would be no recourse for getting my money back. It has always been about justice and closure for others alongside myself.

I wish that was all, but to make matters worse; I lost my Grandmother at the end of March 2025. I cannot begin to explain how this has affected me. I am struggling to process things, I was extremely close to my Gran - she was like my second Mum. Losing her has made focusing on business very difficult, but I am doing my best to sort through orders and my inbox. The legal scenario also made this a very distressing time as my Gran was very worried about me, and our final goodbyes were centred around me trying to reassure her I'd be OK. My soul feels broken.

I am still able to do readings to my usual standard, but I have struggled to keep on top of orders and enquiries. I am trying my hardest to get through this. I have reduced stock levels massively, as well as reducing the readings available.

However; I do have to continue taking orders amidst sorting through overdue orders and emails to keep my business afloat. Not only to put food on the table, but also to be able to afford the mounting legal fees I am incurring.

All that said;

I have been amazed by the understanding, support, and patience my clients have extended me during these times. It truly is amazing, and doesn't feel like the response a business owner would expect amidst issues like these. They tell me it's a testament to how I care for clients and followers, and how I genuinely try to help others - I like to think that's maybe true and is why my clients have been so graceful when I'd have expected them to be frustrated.

I hope this statement gives some assurances that I am trying to get on top of orders and my inbox, and that any new orders are being scheduled around my plans to catch up.

If anyone has any queries about an overdue order (I know there are still a few and some likely have been lengthy delays), please contact me on a separate email address: gemmamartin.23@outlook.com . Any queries regarding refunds should be sent there also. This is to help me prioritise these emails rather than have to filter through my business inbox to spot them.

Thank you as always.

Gemma